Airlines Aeroflot (tel 03/343-9671); Air Canada (tel 03/3586-3891); Air China (tel 03/5251-0711); Air France (tel 03/3475-2211); Air India (tel 03/3214-1981); Air Lanka (tel 03/3573-4261); Air New Zealand (tel 03/3287-6311); Air Nippon (tel 03/5435-0333); Air Pacific (tel 03/3435-1377); Alitalia (tel 03/3592-3970); All Nippon Airways (tel 0120-029333, www.ana.co.jp ); American Air
Airport information Haneda tel 03/5757-8111; Narita tel 0476/34-5000.
American Express 4-30-16 Ogikubo, Suginami-ku (tel 0120-020666); travel service centre (Mon-Fri 9am-7pm).
Banks and exchange You'll find dozens of authorized "Foreign Exchange Banks" all over central Tokyo; Tokyo Mitsubishi Bank generally handles the broadest range of currencies. If you need money outside banking hours , the major department stores often have exchange desks, though most handle a very restricted range of currencies.
Bike rental Try Rental Acom in Shinjuku (tel 03/3350-5081) or Shimbashi (tel 03/3432-8522), both open daily 10am-7pm, which also rents just about anything else you could need. For a minimum of two days an ordinary bike is ¥2100 and a mountain bike ¥4200. You'll need to present your passport and make an advance booking in Japanese.
Car rental The main rental companies are: Avis (tel 03/5550-1015); Hertz (tel 0120-489882; www.hertz-car.co.jp ); Nippon (tel 03/3468-7126); Nissan (tel 03/5424-4111); Orix (tel 03/3779-0543) and Toyota (tel 0070/8000-10000). All have branches around the city and at Narita and Haneda airports, and English-speaking staff.
Credit cards For lost credit cards call the relevant toll-free 24hr number: American Express (tel 0120-02012); Mastercard (tel 00531/11-3886); Visa (tel 0120-133173).
Embassies Australia, 2-1-14 Mita, Minato-ku (tel 03/5232-4111); Canada, 7-3-58 Akasaka, Minato-ku (tel 03/3408-2101); China, 3-4-33 Moto-Azabu, Minato-ku (tel 03/3403-3380); France, 4-11-44 Minami-Azabu, Minato-ku (tel 03/5420-8800); Germany, 4-5-10 Minami-Azabu, Minato-ku (tel 03/3473-0151); Ireland, 2-10-7 Kojimachi, Chiyoda-ku (tel 03/3263-0695); Israel, 3 Nibancho, Chiyoda-ku
Emergencies Phone Jhelp.com (tel 0120-461997, www.jhelp.com ) for a 24hr English-language toll-free service, or try the English-language helpline of Tokyo Metropolitan Police on tel 03/3501-0110 (Mon-Fri 8.30am-5.15pm). Tokyo English Life Line (TELL; www.tell.gol.com ) provides telephone counselling on their helpline (tel 03/3968-4099; daily 9am-4pm & 7-11pm).
Hospitals and clinics To find an English-speaking doctor and the hospital or clinic best suited to your needs, phone the Tokyo Medical Information Service (tel 03/5285-8181; Mon-Fri 9am-8pm); they can also provide emergency medical translation services.